Refund Policy

1. Your right to change your mind

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a purchase made online. Digital content is the exception: that right ends once delivery has begun with your agreement.

So while a product sits unopened in your account, you may withdraw and be refunded in full, no reason needed. When you start the first download of a product, you are asking us to deliver it immediately and you acknowledge that you lose the right to withdraw from that product at that moment.

This section does not limit the refunds described below, which apply whether or not you have downloaded.

2. When we will refund you

We refund in full where:

• you have not yet downloaded the product and you ask within 14 days of buying it
• the product is missing something its product page promised, such as fewer screens than the page lists (auto layout is the exception, see section 3)
• the file will not download, or arrives damaged, and we cannot put it right in reasonable time
• you were charged more than once for the same product
• the payment was not authorised by you

Outside those cases we will still look at what happened. Tell us what went wrong; a fair answer matters more to us than a strict one.

3. When we will not

We do not usually refund where:

• you have downloaded the product and simply decided you no longer want it
• the file does not use auto layout, or does not use it the way you expected
• the product does not suit a setup whose requirements were stated on the product page
• you bought the wrong product and have already downloaded it
• the request is part of a pattern of buying, downloading and reclaiming

4. How to ask

Message us on Telegram at @protemplate_xyz (https://t.me/protemplate_xyz). Tell us the email address of your account, the name of the product, and in one sentence what went wrong.

We aim to reply within 48 hours. Please ask within 14 days of the purchase where you can; a later request is not refused out of hand, but it is harder for us to establish what happened.

5. How a refund is paid

Approved refunds are returned by the same route the payment arrived by, to the account or wallet it came from. How long the money takes to appear depends on that provider, and is outside our control. Where a payment was made by transfer, we may ask you to confirm the account it should go back to.

A refund ends the licence for the refunded product, and the product is removed from your account. Please delete any copy you downloaded.

6. Chargebacks

Please talk to us before asking your bank to reverse a payment. A chargeback costs us the disputed amount and a fee whatever its outcome, takes weeks to resolve, and we can usually settle the same problem in a day.

We may suspend an account while a chargeback is open.

7. Your statutory rights

Nothing in this policy affects rights you have under consumer law that cannot be set aside by agreement.